Error in Alerts " COULD NOT BE ADDED"

[blacknasa]

When creating a new Alert for Server , i have many actions option , i choose one and create the Alert , however when i go to the Alert list all the time the Action Filed is empty , when i try to "add an action " i can choose my action " however when i press "ADD" it writes "COULD NOT BE ADDED" and the action is not added .

It's really bad cause i have many alerts with no action so i have to look at the UI all the time to know what happens with my Servers

Eldad

[tpalacios]

Hello,

The problem could be the version you are using... please check if you have upgraded your Pandora to the last version, because that could be a bug, fixed in the new version.

If you are already using the last version, or in case you upgrade your Pandora, but the problem persists, please provide us additional info and screenshots, so we can diagnose the problem properly.

Greetings.

[blacknasa]

hi

i'm using the latest version , what info do you need? what screenshots ?

Eldad

[blacknasa]

btw: this option worked before i upgraded to version 3.2.1

Eldad

[blacknasa]

Hi,

i found this in the Logs

IP   Comments
admin   Alert management   2011-05-19 13:55:01   0   Fail to add action 6 in alert 33

Eldad

[tpalacios]

Tip: Activate verbosity 10 in the Pandora server config file and check the Pandora log to receive complete information about any kind of problems.

If this feature is active and that's the only interesting thing you get... simply tell us step by step what you do in order to setup the alerts, and provide a screenshot of each step if possible, removing all the sensitive information you don't want to show if any.

This way we can reproduce your problem and check easily if there's a mistake in your current configuration or if it's a bug.

Greetings.

[blacknasa]

Regarding the verbose , i will do it and add the logs.

I added Screen captures with the name indicating what i'v been doing , you will see that i have some alerts with action prior to version 3.2.1 .

Any thing else?

[blacknasa]

Here are some mote Screen Captures

Eldad

[blacknasa]

btw: i added 10 in the conf file for the logs , however in tail -f i cant see anything regarding the UI if i change things there

Eldad

[tpalacios]

No doubt... it's a bug. ;)

This problem has been reported to the bug tracker and will be fixed ASAP.

Thank you for sharing your problem with us.

Regards.

[tpalacios]

This bug will be fixed in the next version.

Meanwhile, you can add this line to your pandora database in order to solve this problem:

Code:

ALTER TABLE `talert_actions` ADD COLUMN `action_threshold` int(10) NOT NULL DEFAULT '0';

Greetings.

[blacknasa]

Hi


i added the line in my panadora DB , and i also use Commit (i'm sorry i dont know mysql only oracle)

however it didnt help , i restarted the Pandora and also the all server.

Second time u tried to put this line it told me that there is a duplicate entries and didnt want to commit it.

Any ideas

Eldad

[tpalacios]

My bad. ;)

This is the line you need to add... we've tested it in a server reproducing your problem and it works fine now.

Code:

ALTER TABLE `talert_template_module_actions` ADD COLUMN `module_action_threshold` int(10) NOT NULL DEFAULT '0';

Regards.

[blacknasa]

Yep That helped...

Thanks , you guys are great

Eldad