Windows agents terminate unexpectedly

[nick2000]

Hi all,
we are facing frequent crash af pandora agent on several Windows 2003R2 servers (either 32 and 64 bit).
Things are a bit better since we upgraded agents from 3.2.1 to 4.0.1, however some spurious crashes do still occur on some machines...

Example:
Event Type:   Error
Event Source:   Service Control Manager
Event Category:   None
Event ID:   7034
Date:      1/3/2012
Time:      2:50:31 AM
User:      N/A
Computer:   CINT
Description:
The Pandora FMS agent service terminated unexpectedly.

1) what can we check to troubleshoot this crashes?
2) is there a way to get an alert when an agent does not communicate with server for long time

Thanks in advance!
Nick

[miguel]

Hi.

For your 1 point, I have created a ticket in the bug tracker you can follow in this link:

https://sourceforge.net/tracker/?func=detail&aid=3484842&group_id=155200&atid=794852

For your 2 point, you can see the documentation about Alerts in:

http://openideas.info/wiki/index.php?title=Pandora_3.0:Documentation_en:Alerts

Bye.

[nick2000]

We finally identified the CPU module as the cause of these crashes.
When it is commented in pandora_agent.conf crashes never happen.
Should I update the bug ticket?